Support
We are here when something goes sideways
A missing reward, a payout question or an idea for us: pick the channel that suits you and a real person will pick it up.
- First reply target
- 24 h
- Days a week
- 7
- Support languages
- 2
Ways to reach us
Send us a message
Fill in the form and we will reply by email.
What we aim for
We answer every day of the week. Claims that involve a partner take longer, because we wait for their reply too.
- General questions
- Within 24 hours
- Withdrawal issues
- Within 12 hours
- Missing reward claims
- 3 to 7 business days
- Opus members
- Priority queue, within 4 hours
Before you write
Three details that let us solve a missing reward in one reply:
- The exact task name and the partner it came from
- The date you started and the device you used
- A screenshot of the goal reached that also shows your player or account ID